Cancellation & Refund Policy

The conditions for cancelling or amending a booking depend on the accommodation and the rate selected.

Conditions vary by booking

The cancellation and refund conditions applicable to a booking are those indicated during the booking process and/or associated with the accommodation concerned. These conditions may vary from one property or rate to another.

Check before you confirm

We recommend reviewing the applicable cancellation conditions carefully before confirming your booking.

How refunds are processed

When a refund is applicable, its processing also depends on the payment method used and on the payment provider involved. Processing times are not guaranteed and may vary.

Questions about a specific booking

For questions about the cancellation conditions or refund status of a specific booking, please use our Contact page.