Frequently Asked Questions

Use the search feature on the homepage to enter your destination, dates and number of guests. Available rooms matching your criteria will be shown.

Select a room from the search results or a riad page, review the details and conditions, then follow the booking steps on the platform.

When payment is required to confirm a booking, it is processed through a secure third-party payment provider at the time of booking. See our Payment Policy for more information.

Cancellation options depend on the conditions of the specific booking and accommodation. Please refer to the conditions shown during the booking process, or see our Cancellation & Refund Policy.

Cancellation conditions are shown during the booking process and are associated with the accommodation and rate you select. You can also review our general Cancellation & Refund Policy.

A confirmation with your booking details is provided once your reservation is completed through the platform.

For questions specific to your stay, check the information provided by the property as part of your booking. For general assistance, use our Contact page.

No. Riadway is a booking platform that works with independent riad owners and managers. We do not own or operate the accommodations listed on the platform.

You can reach us through our Contact page.